At KINNECT, we understand the importance of clear and concise communication. To enhance the efficiency of our email communication with clients, we have implemented a standardised subject line structure. This structure is designed to help you easily identify the nature of the email and its level of importance at a glance. The following subject line formats have been established:
ACTION REQUIRED:
- Use: When there is a task or action that requires attention or completion by you.
- Example: SUBJECT: ACTION REQUIRED - Complete Health Assessment Questionnaire by [Date]
REFERRAL UPDATE:
- Use: Indicates an update on a referral, and no direct response is needed from you.
- Example: SUBJECT: REFERRAL UPDATE - Progress on Your Occupational Health Assessment
APPROVAL REQUIRED:
- Use: When your approval is necessary for a specific process or decision.
- Example: SUBJECT: APPROVAL REQUIRED - Proposed Health and Safety Plan for Your Team
REQUEST CLOSED (CARELEVER MONITOR ONLY):
- Use: Informs you that a previously requested action or test item has been canceled due to a lack of response.
- Example: SUBJECT: REQUEST CLOSED - Action Item: [Description]
REFERRAL CLOSED (CARELEVER SCREEN ONLY):
- Use: Notifies you that a referral has been closed or canceled due to a lack of response.
- Example: SUBJECT: REFERRAL CLOSED - Occupational Therapy Referral Update
This standardised subject line structure is designed to enhance communication clarity and facilitate quicker identification of the purpose of each email.