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Frequently Asked Questions
Commonly asked general questions about KINNECT and our services
35 articles
User Management Settings
Update an Individuals Assigned Gender at Birth
Accessing Carelever from Overseas
Changing the Reporting Relationship
How to set up or change your Two-Factor Authentication Settings when you log-in
Update an Applicant's Date of Birth
Update an Individuals Email Address
Update an Individual's Name
Streamlining Data Integration: How KINNECT Enhances Carelever with Unique Email Formats
Understanding our Email Updates
How KINNECT Manages Document Access and Security within Carelever
Understanding Duty of Care Letters in Pre-Employment and Health Monitoring Assessments
Obtaining Your Medical Records from KINNECT: A Step-by-Step Guide
How to Prepare for a Drug Test When Taking Medication
Understanding the KINNECT Pre-Employment Medical and Functional Assessment
KINNECT's Approach to Candidates with Undiagnosed Hypertension
Using Previously Collected Medical Information
Disagreeing with a KINNECT Medical Result: What to Do Next
Understanding Pre-Employment Medical Assessments: No Fail Outcome
Ensuring Quality and Consistency in Health Information: KINNECT's Comprehensive Approach
KINNECT's Complaint Management Process
Accessing and Retrieving Old Medical Records from KINNECT
Navigating Medicinal Cannabis Declarations in Pre-Employment Medical Assessments: KINNECT's Approach
Why KINNECT Doesn't Share Pre-Employment Medical Results with Candidates: A Clarification
Understanding the Difference: Occupational Hearing Audiometry Tests Versus Audiologist-Led Hearing Assessments
Site Access Medicals: Understanding the Process
Level 2 Home Sleep Studies
Obstructive Sleep Disorders Screening
Understanding Drug and Alcohol Testing in Pre-Employment Medicals
Fitness for Work Assessment of Candidates with Obstructive Sleep Apnoea (OSA)
KINNECT's Process for WorkCover Western Australia Audiometry Test Results
What is done in a KINNECT Pre-Employment Medical and Functional Assessment?
Understanding Astigmatism and its Impact on Workplace Safety
Understanding KINNECT's Medical Clearance Process for Pre-Employment Assessments
Understanding KINNECT's Affiliate Clinic Fees