Frequently Asked Questions
Commonly asked general questions about KINNECT and our services
38 articles
- User Management Settings
- Update an Individuals Assigned Gender at Birth
- Accessing Carelever from Overseas
- Changing the Reporting Relationship
- How to set up or change your Two-Factor Authentication Settings when you log-in
- Update an Applicant's Date of Birth
- Update an Individuals Email Address
- Update an Individual's Name
- Streamlining Data Integration: How KINNECT Enhances Carelever with Unique Email Formats
- Understanding our Email Updates
- How KINNECT Manages Document Access and Security within Carelever
- How to Reset Your Carelever Password or Troubleshoot Login Issues
- Understanding Duty of Care Letters in Pre-Employment and Health Monitoring Assessments
- Obtaining Your Medical Records from KINNECT: A Step-by-Step Guide
- How to Prepare for a Drug Test When Taking Medication
- Understanding the KINNECT Pre-Employment Medical and Functional Assessment
- KINNECT's Approach to Candidates with Undiagnosed Hypertension
- Using Previously Collected Medical Information
- Disagreeing with a KINNECT Medical Result: What to Do Next
- Understanding Pre-Employment Medical Assessments: No Fail Outcome
- Ensuring Quality and Consistency in Health Information: KINNECT's Comprehensive Approach
- KINNECT's Complaint Management Process
- Accessing and Retrieving Old Medical Records from KINNECT
- Navigating Medicinal Cannabis Declarations in Pre-Employment Medical Assessments: KINNECT's Approach
- Why KINNECT Doesn't Share Pre-Employment Medical Results with Candidates: A Clarification
- Understanding the Difference: Occupational Hearing Audiometry Tests Versus Audiologist-Led Hearing Assessments
- Site Access Medicals: Understanding the Process
- Level 2 Home Sleep Studies
- Obstructive Sleep Disorders Screening
- Understanding Drug and Alcohol Testing in Pre-Employment Medicals
- Fitness for Work Assessment of Candidates with Obstructive Sleep Apnoea (OSA)
- KINNECT's Process for WorkCover Western Australia Audiometry Test Results
- What is done in a KINNECT Pre-Employment Medical and Functional Assessment?
- Understanding Astigmatism and its Impact on Workplace Safety
- Understanding KINNECT's Medical Clearance Process for Pre-Employment Assessments
- Understanding KINNECT's Affiliate Clinic Fees
- How to use KINNECT Pre-Paid Shop to Place an Order
- Understanding Remote Affiliates in Our Network