Two-Factor Authentication is now set up within Carelever to enable even more security for our users. This feature operates in compliance with our certification as meeting the management systems, standards and guidelines for ISO 27001:2022 INFORMATION SECURITY MANAGEMENT SYSTEMS.
There are two modes that users can apply to their settings; using email OR using an authenticator app.
The next time you log into Carelever, you'll be be asked to enter a six-digit code which we will email to you. Please make sure you check your junk mail if this doesn’t immediately appear in your inbox).
Please note that the code will only be valid for 5 minutes. If you don’t enter the code within this timeframe, you will receive an ‘expired code’ notification and you’ll need to start again.
The email will look like this:
Trusting the device
So that you don't have to authenticate every single time you log in, you will be able to tick a checkbox that allows you to Trust this Device for 30 days (this is industry best practice).
Click Submit and you’ll be able to continue using Carelever.
Switching your authentication mode
If you want to change your preferences from email to authenticator app this is what you should do.
Log-in in the usual way.
Click Carelever Support in the top right of your screen and select the ‘Security’ option.
3. You’ll be prompted to re-enter your Carelever password.
4. The Setup Two-Factor Authentication pop up will appear as below.
5. Select 'Authenticator App' as your preferred method and the following pop-up will appear.
6. Scan the QR code to link your Carelever account with your authenticator app. The authenticator app will generate a six digit code that you will need to enter when logging into Carelever.
8. You'll then be directed back to the main log-in page to log in againbusing your authenticator app.
Follow these steps and your log-ins are sure to be smooth.
Please feel to reach out to our team if you need any assistance.