This article will cover off on the steps required for International Workers who are not Australian Residents, needing to register for a QGov account. Please note that they can only do this once they have arrived in Australia.
Non-Australian residents requiring a Coal Mine Workers Health Assessment, will also require a ResHealth Account. As such they will need to create a QGov account which will require their ID to be verified.
Non-Australian residents will need to complete their ID Verification in person at a Customer Centre. QGov refers to this process as ID Verification at a Customer Centre.
They must have 100 points of ID as per the Queensland Governments approved forms of ID listed here.
It is recommended that the worker checks the document requirements prior to attending the counter as there are some countries where the drivers licence is not an acceptable form of ID. They will have also had to pre-register their email address on QGov to allow the process to be completed.
Verification of their account at the Customer Centre happens immediately.
Once the QGov verification has been completed, the worker can continue on with creating their ResHealth account.
How do I prove my identity at a customer centre?
If you are unable to prove your details online, you will be provided with an option to prove your identity in-person at Brisbane, Beaudesert, Cairns, Gatton or Maroochydore customer centres.
At the counter you can:
use a wider range of documents to prove your identity, such as credit/bank cards and utilities/telecommunication documents
gain extra points for a document with a photo ID
prove your details if you have changed your name via marriage or a change of name
Before visiting a customer centre, you will:
receive a checklist, at the time of registering to prove your identity at a customer centre, that explains what documents you will need to bring with you
be required to bring your mobile phone with the number you registered online. At the counter, you will be sent a code to this mobile to allow our staff to securely link to your login without you having to share your password.
Some constraints still apply:
You will not be able to use documents where the online issuing authority finds incorrect details.
Documents that can be verified by the online issuing authority must have details matching your name.
All date of birth entries must match.