At KINNECT, we understand the importance of transparency and your right to access your medical records. This guide outlines the process for workers who wish to obtain a copy of their medical records from KINNECT. Please follow the steps below to initiate the request and receive the relevant documentation.
Step 1: Initiate the Request
To request your medical records, please contact us in writing (resultsupdate@kinnect.com.au). Clearly outline the specific records you are seeking, providing as much detail as possible to ensure accuracy. Please include your full legal name, date of birth, company (employer) the assessment was completed for and the approximate date of the appointment.
Step 2: Verification of Identity
For security purposes, we require a copy of your driver's licence (front and back), including your signature to verify your identity. This is a standard procedure to protect your confidential information.
Step 3: Administrative Fee
A non-refundable administrative fee of $99.00 + GST is applicable to cover the time associated with reviewing your request, preparing the necessary documentation, and supplying the records. Payment details will be provided upon receipt of your request.
Step 4: Chief Medical Officer Review
Upon receipt of payment, our Chief Medical Officer will conduct a thorough review of your records before release. This ensures that the information provided is accurate and complies with relevant regulations.
Step 5: Records Release
Once your records have been approved for release, we will send them to the email address you provided. The records will be in an electronic PDF format for your convenience.
Important Notes:
1. **Scope of Release:** We will only release your personal medical records. If you are seeking a copy of any opinion or advice provided by KINNECT to your current, prospective, or past employer, please note that this information is considered confidential and will not be released. To obtain such reports, you must request them directly from the respective employer who initiated the request.
2. **Confidentiality:** We take the confidentiality of your medical records seriously. Rest assured that your information will be handled with the utmost care and in compliance with relevant privacy laws or any legislative guidelines associated with the medical assessment you undertook with us.
3. **Turnaround Time:** The entire process, from the initiation of the request to the release of records, will be conducted promptly. However, the timeline may vary based on the complexity of the request and the Chief Medical Officer's review. We aim to complete the request within 14 days, noting that the Privacy Act 1988 does allow for timeframes of up to 30 days.