In today's interconnected world, data security is of paramount importance. As an organisation that values the trust and confidentiality of our users, we take every precaution to safeguard sensitive medical information we store. One of the ways we ensure a robust security system is through geo-blocking access to Carelever from countries outside of Australia and New Zealand.

Geo-blocking is a practice employed by various online platforms to restrict access based on geographical locations. In our case, limiting access to Carelever to users within Australia and New Zealand serves as an additional layer of defense against potential cyberattacks and hackers. By implementing geo-blocking measures, we significantly reduce the risk of unauthorized access and data breaches.

The decision to geo-block access to Carelever is driven by our commitment to maintaining a secure environment for our users. By restricting access to specific regions, we mitigate the threat posed by malicious actors who may attempt to breach our systems from foreign territories.

We recognise that there may be legitimate reasons for users outside Australia and New Zealand to access Carelever. Whether you are a traveling professional or have business needs in these countries, we understand the importance of providing access when required.

If you find yourself in another country and need to access Carelever, fret not! Our Customer Service team is always available to assist you. Simply get in touch with our dedicated support staff, and they will guide you through the process.

Upon contacting our Customer Service team, we will collect specific information about your device, including the IP address. This information allows us to verify your identity and establish a genuine need for access. Once verified, we will grant your device's IP address a limited window of access to Carelever, ensuring you can continue to use our services securely from outside Australia and New Zealand.

At KINNECT, we are committed to maintaining the highest standards of data protection and privacy. Geo-blocking is just one of the many security measures we implement to safeguard your information from potential threats. Our relentless pursuit of excellence in security practices ensures that your experience with Carelever remains worry-free, allowing you to focus on what matters most - your work and your patients.

In conclusion, our geo-blocking policy is a proactive step towards strengthening the security of Carelever and the information entrusted to us. We urge our users to support us in this endeavor and reach out to our Customer Service team whenever access is required from outside Australia and New Zealand. Together, we can build a safer and more resilient digital healthcare ecosystem for all.