At KINNECT, we are dedicated to delivering high-quality Occupational Health and Rehabilitation services to all our clients. We understand that concerns and complaints may arise from time to time. In this article, we will outline KINNECT's comprehensive complaint management process, ensuring that any issues are promptly and effectively addressed.

Our commitment to providing exceptional services extends to handling complaints with care and diligence. We value client feedback as it allows us to continually improve our services. KINNECT has established a clear and transparent complaints policy to ensure that any concerns are addressed promptly and professionally.

If you have a complaint, we encourage you to contact a Department or Operational Manager at KINNECT with the details. Your concerns are important to us, and we are dedicated to resolving them as efficiently as possible.

KINNECT follows a structured procedure when handling complaints from our external clients. Here's an overview of our process:

1. Initial Contact: Upon receiving your complaint, we will acknowledge it.

2. Investigation: We will then proceed to investigate your complaint, which may involve gathering information from the staff member in question or others involved in the complaint.

3. Further Information: KINNECT may contact you to obtain additional information regarding the events surrounding your complaint. This helps ensure that we have a comprehensive understanding of the issue.

4. Detailed Response: KINNECT will provide you with a detailed written response, including suggestions for resolving the matter.

5. Review Process: If, at this stage, you remain unsatisfied with the response, you can contact us again. We will arrange a meeting or a phone call to further discuss your concerns.

6. Final Position: We will write to you, confirming our final position on your complaint and explaining the reasons behind our decision.

In the unlikely event that you are still not satisfied after following KINNECT's complaint management process, you have the option to contact the Health Quality and Complaints Commission. They can be reached at 1800 077 308.

Resolving your complaint may result in various outcomes, including but not limited to:

At KINNECT, we take every complaint seriously and are committed to addressing your concerns promptly and effectively. Our goal is to ensure that you are satisfied with the resolution and that our services continue to meet the highest standards of quality and client satisfaction.